I'd like to return something for a refund. What is your refund policy?

Last Updated: May 27, 2015 03:04PM CDT
  • MERCHANDISE MUST BE RETURNED WITHIN 30 DAYS OF THE DATE THAT IT WAS RECEIVED FOR A REFUND
  • MERCHANDISE RETURNED MUST BE IN NEW/UNUSED CONDITION 
  • WE ARE UNABLE TO ACCEPT RETURNS ON WASHED, WORN, AND/OR ABUSED ITEMS
  • WE ARE UNABLE TO ACCEPT RETURNS ON CDS, DVDS, VINYL RECORDS AND/OR CLEARANCE/SALE ITEMS AT THIS TIME
  • WE ARE UNABLE TO ACCEPT RETURNS ON “INTIMATES” SUCH AS BOY SHORTS, DUE TO THE NATURE OF THE PRODUCT.
  • SHIPPING COST & SHIPPING SALES TAX INCURRED FOR RETURNS ARE NON REFUNDABLE AND WITHIN THE CUSTOMER’S RESPONSIBILITY

TO PROCESS YOUR REFUND, PLEASE MAIL YOUR ITEM(S) TO THE WAREHOUSE ADDRESS LISTED IN THE 'RETURNS & EXCHANGES' LINK LOCATED AT THE BOTTOM OF THE WEB STORE YOU PURCHASED FROM.


PLEASE INCLUDE A NOTE SPECIFYING THE FOLLOWING:

1) YOUR ORIGINAL ORDER NUMBER
2) THE NATURE OF YOUR RETURN (REQUESTED REFUND)
**RMA NUMBERS ARE NOT REQUIRED


 

 

 

ONCE OUR WAREHOUSE RECEIVES YOUR ITEM(S), YOUR REFUND FOR THE FULL VALUE OF THE MERCHANDISE WILL BE PROCESSED AND CREDITED TO YOUR ACCOUNT WITHIN APPROXIMATELY 10 BUSINESS DAYS FROM THE DATE THE RETURN IS RECEIVED BY ONE LIVE MEDIA.  THE CREDIT MAY BE REFLECTED TO YOUR ACCOUNT ON YOUR NEXT STATEMENT DEPENDING ON THE ISSUING BANK AND/OR BILLING CYCLE.

 


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